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Customer Information Form - Things Our Customers Should Know . . .

We believe that an educated customer is the best customer. Before receiving service, please familiarize yourself with the terms and conditions and what to expect from our staff . . . Please read and check the sections after reading so that we know you have been well informed. We look forward to providing you with exceptional service . . .

Our Customers can purchase 3 or more hours of cleaning services which can be provided to you in any of the following ways (Based on staffing availability) : For Example - 1 person for 3 hours; 2 persons for 1.5 hours or 3 persons for 1 hour.

Although we are careful in the hiring of all of our staff and we do trust them, we would also like you to be worry free so we kindly ask that you do NOT leave any valuables (jewelry, money, etc) laying around your home / office. If any valuables are found, the staff will not touch these items. A walk through will be done before service begins.We are insured and our employees are bonded. We will cover up to $50.00 in losses.

We Guarantee our service and your satisfaction each time that we clean your home / office. If you are not satisfied, please advise us immediately and we will rectify the problem as soon as possible. It is always best that you walk the home prior to the Cleaning Attendants leaving so that they can resolve any issues right there and then instead of having to return to your home and inconvenience you. You will only be charged for the time that you have agreed, unless changes occur during the cleaning. Refunds will be processed immediately if there are any errors in billing.

We provide our own cleaning products, however, if you would like us to use your products, please advise us of this before the cleaning crew begins working. The cleaning crew is not allowed to bring into the home any purses, bags or other items in which they are able to carry any objects except for the cleaning supplies. Garbage bags are to be disposed of at the Client's premises and not taken with the Cleaners.

If payment is made by check and the check is dishonored, you will be responsible for all associated costs including direct bank charges and associated in-direct bank charges directly resulting from the dishonored check as well as any Attorney fees incurred due to the filing of any claims in order to recover funds including but not limited to damages up to 3 times the amount of the service.

Accidents do happen and we will inform you immediately, if there is an accident in your home / office (that is, if something is broken or damaged during the cleaning process) We will inform the Client of the problem and then do everything in our power to replace the damaged or broken item. We will cover up to $50.00 in damages.

Parking is the responsibility of the Client. Please make prior arrangements with your building, Valet Staff, or for extra "Guest Parking" for the Cleaning Attendants prior to the date of service for the day of service and notify our office of this information. If prior parking arrangements cannot be made, please call the office so that we can see if we can accommodate your needs.

Moving Furniture . . .We know that you want to have your home cleaned thoroughly, however, we are NOT allowed to move furniture. Due to our Insurance, the Staff is restricted from performing such duties. However, if you would like the furniture moved so that the Staff can get behind and around them, we ask that you kindly move the furniture away from the walls and areas that you are concerned about so the Cleaning Attendants can provide you with the service that you are looking for.

We know that “things happen”, however, if you are not able to make an appointment, we ask that you let us know at least the night before so that we can cancel the job. But letting us know the morning of the job is not acceptable, since we already have the Attendants, supplies and staff ready and prepared to professionally clean your home. If you have to cancel the day of the appointment, we will have no choice but to charge a cancellation fee equal to 1 hour of work or forfeit your Groupon Coupon or other promotion. We hope that you understand and will call us in advance if you must cancel.

Payment. . . We do not accept CASH! Payment in the form of Check or Credit Card is accepted and we now offer Paypal that allows you to pay via check or credit card. Once your service is provided, we will send you an invoice and your Credit Card will be charged the amount of the invoice. Please ask for our Credit Card Authorization form and return it completed via e-mail. If you are paying by check, please make check payable to "Suds Domestic Services, LLC" and it should be put in a sealed envelope and given to the Staff at the time of completion.

Gifts and Tipping: We love that our Customers are so giving, however, if you choose or wish to give as a gift an item from your home to the Cleaning Attendant, we ask that you confirm this gift first with our office and put this gift in writing so that the Cleaning Attendant does not jeopardize his/her position with Suds Domestic Services, LLC. A quick e-mail will suffice confirming the gift. Tipping is at the sole discretion of our Customers. We want you to know that we are grateful for your business, and if you choose to tip the Cleaning Attendants, there is no set % or $ amount minimum that is required, only what you believe is fair and within your budget. But, please remember that tipping is not mandatory and not required by our company.

ALL of the Staff are bound by an Independent Contractor Non-Compete / Non Solicitation Agreement which does not allow them to solicit or to work directly for our Customers without prior written negotiation with our office. We ask that you cooperate with us in this matter.

Thank you for taking the time to complete the "Things Our Customers Should Know . . . " form. We hope that you will be one of our many satisfied customers, especially since you now know what to expect from our company and staff.